Remote Infrastructure Management

Our Support Team is working closely with the Service Desk application from HP using the best practices for IT service management.

We offer you access to 24x7x365 coverage including:

Daily check of your back-up system
Configuration Management
Incident & Performance Management
Change Management
Anti-virus check
Internet Connectivity survey
Intrusive Testing
...

This service enables customers to submit trouble tickets via our web site, by phone or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules.