2009-02-05 -
New service @ System Solutions!
Our Support Team is working closely with the Service Desk application using the best practices for IT service management.
We offer you access to 24x7x365 coverage including:
- Daily check of your back-up system
- Configuration Management
- Incident & Performance Management
- Change Management
- Anti-virus check
- Internet Connectivity survey
- Intrusive Testing
- ...
This service enables customers to submit trouble tickets via our web site, by phone or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules.
You would like to benefit from these advantages? Then don't wait and just click on "Service 24x7x365" on the left side of this page and fill in the contact form ! Our Sales representants will be very pleased to present you this service in details and to provide you with the solution that fits your needs best!